Frequently Asked Questions

  • What are your business hours?

    Tuesday | Wednesday 8:30a-12:30p

    Tuesday | Wednesday | Thursday 3:30-7:30p


  • What ages do you teach?

    We offer lessons for children as young as 5 months until through advanced swimmers up to age 13, plus adult (14 yrs +) .

  • How can I sign up for classes each month?

    It’s simple! Create an account in our customer portal, pick a class time that works for your family, and get started with a free trial lesson.

  • Can I get a refund?

    There is a 30 day drop policy.  You may submit a withdrawal request on the customer portal  and it will be active 30 days after the submission is done.  You are responsible  for tuition for the remainder of your lessons until the date of the withdrawal.

  • What should my child bring to lessons?

    Most families find it easiest to arrive in their  swimsuit. Bring a towel. We are not allowed to use the hotels towels.

    Flip flops or crocs for the deck (optional but recommended). 

    It is required for every swimmer under 3 years of age to wear two swim diapers. We recommend Happy Nappy Duo's.

  • How big are the classes?

    We keep our classes small  to ensure each child gets personalized attention and feedback.

    Private is 1:1 ratio (swimmers to swimmers)

    Semi Private is 2:1

    Group is 3:1 (Red level and higher are the only one eligible for group lessons)

    Adult is 4:1

    Jr Swim Team 5:1

  • Do parents need to get in the water?

    For  our water babies classes, yes—parent participation is required. This helps children feel safe and supported. 

    For all other classes, parents can cheer from the deck.

  • What if my child is afraid of the water?

    That’s perfectly normal! Our instructors are trained in gentle, confidence-building techniques. We move at each child’s pace, celebrating small wins along the way.

  • How do you handle cancellations or make-ups?

    We know life happens! You can reschedule lessons easily through our customer portal. As long as you mark your swimmer(s) absent 1 hour or more BEFORE the start of their class, you are eligible to recieve a make up token. 


    ** Make-up lessons are based on availability and are not guarenteed

  • How do you ensure water safety and cleanliness?

    Our pools are tested multiple times a day to ensure proper water chemistry and safety standards. We meet or exceed all state health guidelines.

  • Can I get a refund?

    There is a 30 day drop policy.  You may submit a drop request on the customer portal  and it will be active 30 days after the submission is done.  You are responsible  for tuition for the remainder of your lessons until the date of the withdrawal.